Welcome to Samahealth website. The content of the app (web/mobile), pertains to Samahealth, is the property of Samahealth ("Samahealth", "CONDOC", the "Company", "we" or "us"), having its registered office at 904, Krishna CHS LTD,Andhri west,Maharashtra, India. Samahealth, amongst other services, facilitates in finding and comparing prospective doctors and health care providers in identified locations ("service") and this service is provided only in good faith. The services of Samahealth are essentially provided to bridge the information gap between patients and doctors.
This document is an electronic record in terms of IT Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the IT (Intermediaries guidelines) rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of www.Samahealth.inservice. The domain name Samahealth.in(herein after referred to as "Website") is owned by Samahealth a company incorporated under the companies act, 1956 with its registered office.
Your use of the app and services and tools are governed by the following terms and conditions ( "Terms of Use" ) as applicable to the app including the applicable policies which are incorporated herein by way of reference. If you transact on the app (web/mobile), you shall be subject to the policies that are applicable to the Website for such transaction.
We request you to carefully go through these terms of use ("Terms of Use") before you decide to avail the services of Samahealth by registering with the company to avail our services, you irrevocably accept all the obligations stipulated in these terms of use and agree to abide by them. Accessing the website through any medium, including but not limited to mobile phones, smart phones and tablets, are also subjected to these terms of use. These terms of use supersede all previous oral and written terms and conditions (if any) communicated to you.By using this Website, you signify your agreement to these Terms of Use as well as the website's www. Samahelth.in (which is hereby incorporated by reference herein). We reserve the right to modify or terminate any portion of the website or the services offered by the company for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these terms of use periodically. The website should not be used in cases of medical emergencies and Samahealth does not, and should not be considered in any form to be a substitute for a doctor or a hospital.
We encourage you to independently verify any information you see on the website with respect to a doctor or healthcare provider that you seek to make an appointment registration: If you wish to schedule an appointment with a doctor or conduct a transaction on the app, you will have to register on the app and become a registered user ("Samahealth User") prior to the completion of any transaction on the Samahealth. To register onto the website, a user will have to provide information such as his/her name, email address and phone number and create a username and password. You understand that Samahealth may introduce a fee for registration on the website ("Registration Fees"). Registration Fees, if and when introduced shall be non-refundable.Samahealth may introduce special features which may be made available to Samahealth users who pay registration fees. Registration is only a one time process and if the Samahealth user has been previously registered, she/he shall login/sign into his/her account using the same credentials as provided during the registration process. We request you to please safeguard your password to your account on the app and make sure that others do not have access to it.
It is your responsibility to keep your account information safe and current. A Samahealth user may wish to schedule an appointment through his/her account for his/her family members and friends. While a Samahealth user will be able to do this, please note that such Samahealth user will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.
You understand that Samahealth provides various services with respect to the System. While some of these services are provided for free, there are certain services for which costs will be incurred by you, if you decide to avail such services ("paid services"). In that case, Samahealth may provide billing services on behalf of the doctor or health care professional. Should you wish to avail those paid services, you acknowledge that Samahealth will collect the payment for such paid services for and on behalf of the doctor or healthcare professional providing such clinical services. You acknowledge and confirm that Samahealth shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of such paid services, for any reason what so ever.
Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, "Information") that may be available on the app (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Samahealth and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
The interpretation of this agreement and the resolution of any disputes arising under these terms of use shall be governed by the laws of India.
In case of cancellation or non-confirmation of the appointment by Samahealth due to any reasons, three options are available to the consumer:
E-consultations shall be available for family physician & multi specialties E-consultation from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or E-mail. Samahealth reserves the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting doctor's discretion. Your consulted physician reserves the right to provide post consultation free review consultations can be booked, rescheduled or cancelled only within the stipulate time limits mentioned below: Table: Cancellation & Rescheduling deadlines
Samahealth uses secure encryption technology to keep your information safe and secured at all time. Samahealth is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/ uploaded by you Samahealth uses all reasonable endeavors to ensure the integrity of the online payment facility's security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security modification of terms and conditions of service.Samahealth may at any time, without any prior notification to you, modify these terms of conditions. Please review the latest version of the terms and conditions before proceeding to avail the service. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.
You confirm that you have read and accept our privacy policy. The privacy policy is hereby incorporated by reference into, and made a part of, these terms of use. Your use of the services is subject to any additional terms, rules, or guidelines applicable to theservices or certain features of the services that we may post and you may accept (the 'Additional Terms'), such as end user license agreements for our downloadable applications, subject to Section 12 below. All such additional terms are hereby incorporated by reference into, and made a part of, the terms.
The services are owned and operated by Samahealth. The visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), products , software, services, and all other elements of the services (the "Materials") are protected by copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. All materials contained on the services are the property of Samahealth or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, logos and service marks displayed on the services, whether registered or unregistered, are owned exclusively by Samahealth or its affiliates and/or other third parties. Nothing contained in these terms of use, nor your use of the materials, shall be construed as granting you any license or right in or to any trademark, logo, or service Samahealth. Samahealth reserves all rights not expressly granted in this terms of use.
The application allows you to avail ambulance services from Samahealth in case of emergency. The app's sole purpose is to facilitate quick access to the service offered. Charges for service are as per Samahealth tariff.
On pressing 'Press To Call' you are automatically connected to our Samahealth ambulance service. This app also automatically sends SMS from your registered mobile number and an e-mail from Samahealth helpline to your registered emergency contact(s). Charges for SMS and call are as per your network providers plan.
The service is subject to the availability of ambulance.
The application is just a means to facilitate access to a service otherwise available in the hospital and by no means guarantees any clinical outcome.